The Values Line is the means of reporting confidential and anonymous notifications established by Serviacero so that employees, clients, and suppliers can report dishonest behaviors that go against our company's values.
We have two anonymous communication channels:
800 and 1 local phone numbers
And of course, e-mail
We have an Ethics Committee responsible for receiving, analyzing, directing, and following up on investigations into notifications of Serviacero personnel's actions that may be contrary to the values mentioned here:
Notifications should be made to the phone numbers mentioned here, and a representative of the Values Committee will take your notification, and if deemed necessary, an in-person appointment will be arranged.
The corresponding investigation will be carried out to identify situations or behaviors that go against Serviacero's values and that affect our employees, suppliers, or clients.
Remember that:
• All notifications received will be managed and handled confidentially.
• Your report will be anonymous if you wish to remain so.
• All reports must be substantiated, and notifications made in bad faith and without basis will not be accepted.
• In the event that your notification represents a safety issue, corrective action will be taken immediately. If the law is being broken in any way and the investigation confirms it, you will be asked to cooperate with the corresponding authorities and procedures.
At serviacero we know that the ethical behavior and adherence to our organizational values by all of us who are part of the Group, are key to fulfilling our main goal "Being your reliable steel supplier."
Registry, along with the alternate means for filing complaints against Serviacero Code of Ethics, aims at:
· Identifying any possible employee with a behavior adverse to our business philosophy.
· Encouraging collaborators, business associates, clients and suppliers to gain enough trust and confidence to express their disagreements and/or complaints, with the firm purpose of improving our working environment and commercial operations for the benefit of both parties.
· Providing a safe and reliable complaint channel to ensure anonymity, non-retaliation, follow-up and timely closure of reported cases.
The complaints received through any of the available media at Serviacero-Ethics Line, will be treated by the Ethics Committee with complete confidentiality, that is why we encourage complaints to be well founded and not to be done in bad faith against anyone.
