The Code of Ethics-Line is a confidential and anonymous means of communication set up by Serviacero, so that anyonce can report any type of malpractice or dishoest behavior, bussiness associates, clients and supplier wish to contact us, about any irregularities that may go against of our company that they witness.
For that purpose, we hace two anonymous comunication channels:
An 800 number, as well as a local phone number
And of course, e-mail
Ethic Committee is responsible for receiving, analyzing, directing and monitoring the investigation of complaints of illegal actions carried out by Serviacero's personnel who may lack the values mentioned here:
Reports must made by calling the telephone numbers shown here; and a representative of the Code of Ethics Committee will get back to you as soon as possible, if it is deemed convenient, an appointment will be scheduled to meet in person.
The pertinent investigation will be carried out in order to identify the situation, misconduct or behavior against values of Serviacero and that in turn may affect our collaborators, suppliers, clients and business associates.
- All reports/complaints received will be treated and handled confidentially.
- If you prefer, your report will be anonymous.
- All reports must be fully supported and complaints filed in bad faith and without groups will not be accepted.
- In the event that your notification represents a security issue, it will be inmediately corrected. If any law has being broken in any way and the investigation provides positive proof, you will be invited to cooperate with us and the authorities to follow up on whatever procedures are necessary.